Support, simplified.

To create an account, click the 'Sign Up' button on our homepage. You can sign up as either a student looking for accommodation or a property owner. Provide your email, create a password, and follow the verification steps. Your account will be ready to use within minutes.

UniRooms currently operates in major cities across Ghana including Accra, Kumasi, Takoradi, and Tema. We are continuously expanding to more regions. Check our homepage or contact us to see if your area is covered.

Yes, email verification is required to ensure account security and to send you important updates. After signing up, check your email for a verification link. Click the link to verify your account.

Use our search bar on the homepage to enter your location, budget, and other preferences. You can filter results by price range, proximity to universities, amenities, and more. Click on properties to view details, photos, and reviews.

Property listings include detailed descriptions, multiple photos, price, location on map, nearby amenities, landlord information, reviews from other students, availability dates, and sometimes virtual tours. Contact landlords directly through the platform to ask additional questions.

Once you find a property you like, click 'View Details' or 'Request to Book'. Fill in your booking details, select your move-in date, and submit your request. The landlord will review your request and contact you to finalize the booking.

Yes! Click the heart icon on any property to add it to your saved list. You can access your saved properties anytime from your profile dashboard.

You can contact landlords directly through the platform by clicking the 'Contact Landlord' button on the property listing. You can also call the phone number provided if available. Always use the platform for communication to protect both parties.

If you are a property owner, log in to your account and click 'List a Property'. Follow the form to add property details, photos, price, amenities, and house rules. Your listing will be reviewed by our team before going live, usually within 24-48 hours.

Include a clear description of the property, multiple high-quality photos of all rooms and common areas, accurate pricing, nearby amenities and landmarks, utilities included/separate, house rules, lease terms, and contact information. The more detailed your listing, the more inquiries you will receive.

Listing a property on UniRooms is free in the MVP, and you collect rent directly from tenants.

On the property listing form, you will find a photo upload section. You can upload multiple photos by clicking 'Add Photos'. We recommend uploading 10-15 clear, well-lit photos showing all rooms and common areas. Photos must be in JPG, PNG, or similar formats.

Yes, you can edit your listing anytime from your dashboard. Click on your property and select 'Edit'. You can update price, description, photos, availability, and other details. Changes take effect immediately.

Log in to your account and click on your profile icon or 'Settings'. From there, you can update your name, email, phone number, profile picture, and other personal information.

On the login page, click 'Forgot Password'. Enter your email address, and we will send you a link to reset your password. Click the link and create a new password.

Go to your account settings and look for 'Delete Account' or 'Close Account'. Note that deleting your account is permanent and will remove all your bookings and listings. Contact support if you need help.

We recommend having one account per person. Using multiple accounts with the same email or phone number may violate our terms of service.

Always check reviews from other students, verify the landlord's contact information, visit the property in person before booking, and use the platform's built-in verification features. Be cautious of listings with unusually low prices or requests for payment outside the platform.

Do not make any payments outside the platform. Report the suspicious listing or landlord to our support team immediately using the 'Report' button on the property page. We take fraud seriously and investigate all reports.

We take data security seriously and use industry-standard encryption and security measures to protect your information. We never share your personal data with third parties without your consent. Review our privacy policy for details.

If you experience harassment, discrimination, or other inappropriate behavior, report it immediately using the 'Report User' or 'Report' button. Our support team will investigate and take appropriate action.

Try the following: clear your app cache (or browser cookies if using web), log out and log back in, restart the app or refresh the page, or try a different browser. If the problem persists, contact our support team with details about what you were doing.

Check your spam or promotions folder. If you still cannot find it, try logging in to your account. If login fails, use 'Forgot Password' to reset. If you continue having issues, contact support.

Yes, UniRooms works on all devices including smartphones, tablets, and computers. We offer a mobile app for iOS and Android for the best experience, or you can access our website directly.

Visit the Apple App Store or Google Play Store and search for 'UniRooms'. Click 'Install' to download the app. Create an account or log in to start using it.

Use our location pages to browse options near your university. We have dedicated pages for Legon (University of Ghana), Kumasi (KNUST), Cape Coast (UCC), and other major universities. You can also search by university name or use our general search.

Visit our Legon page or use the search feature and filter by the Accra/Legon area. You can sort by price, distance to campus, or student ratings. Check reviews from other Legon students to learn about neighborhoods.

Popular student areas in Kumasi include Adum (central), Suame (near KNUST), Tafo, Patasi, and Kentikrinti. Our Kumasi page lists accommodations in these areas. Check the neighborhood details in each listing.

Prices vary by location and room type: single rooms GHS 150-400/month, shared apartments GHS 400-800/month, self-contained flats GHS 600-1500+/month. Browse our listings to see current prices in your area.

Some landlords offer flexible payment terms. Chat directly with landlords to negotiate payment plans. Most require first month + deposit upfront, but payment flexibility can sometimes be arranged.

Yes, accommodation is available throughout the year. However, availability is highest during student intake periods (August-September and January). Plan ahead and book early during these busy periods.